Shipping Policy

Last updated: May 28, 2026

New Zealand

We offer a flat shipping rate of $10 NZD on all orders delivered within New Zealand. Orders are dispatched within 2–3 business days and delivered via standard courier.

International Orders

We ship internationally on a case-by-case basis. If you're outside New Zealand and would like to place an order, please contact us at jay.errington@aluume.com or call +64 3 441 2588 and we'll arrange shipping for you.

Gift Vouchers

Digital gift vouchers are delivered by email and are not subject to shipping fees.

Contact

For any shipping enquiries, please get in touch:

• Email: welcome@aluume.com
• Phone: +64 3 441 2588
• Address: 34 Brecon Street, Queenstown, OTA, 9300, New Zealand